Intercom

Integrate with Intercom to send captured leads and events

By integrating Storylane (Sl) with Intercom, you can push the leads captured in the demo and their corresponding events to your Intercom.

What are the fields captured?

Demo Name - last viewed demo

• type: String

• name: sl_last_demo_name

Demo Viewed At - when the demo was viewed last

• type: DateTime

• name: sl_last_demo_at

Demo Time (secs) - time spent in seconds

• type: Integer

• name: sl_last_demo_time_secs

Demo Complete (%) - percent of steps completed

• type: Percent

• name: sl_last_demo_completion_percent

Demo Link - link to the demo

• type: Url

• name: sl_last_demo_link

Demo Checklist Completed - checklist of features completed

• type: boolean

• name: sl_last_demo_checklist_completed

Demo CTA Clicked - CTA url clicked by user

• type: Url

• name: sl_last_demo_cta

Demo Sessions - total count of demo sessions by the lead

• type: Integer

• name: sl_demo_session

Here’s the reference on how it looks like in Intercom when a lead is captured in Storylane

When is the lead captured?

Storylane tracks two events in the demo:

• sl-flow-started - This event is triggered and sent to Intercom when a lead starts the flow.

• sl-demo-engaged - This event is triggered and sent to Intercom when the lead stops engagement with the demo. This event will include stats like time spent on the demo, percentage completed, etc.

You can find these under the “Recent Events” section.

Please note: No information is sent for anonymous/unknown leads. If you’d like to push the leads to your Intercom, ensure you use the email param or a lead form.