How and Why to use Cookie Tracking?

๐Ÿช The following requirements must be met in order for cookie tracking to work:

  1. The demo is embedded on your website

  2. You are tracking cookies on your website

  3. The lead has filled out a form on your website

Cookie tracking will not work if any of the following are true:

  1. Cookies are not available (the user didnโ€™t accept the cookies)

  2. The user is using a different Cookie Account (different browser windows with different email accounts, even if itโ€™s on the same device)

  3. If the lead form is within the Storylane demo

  4. If the demo is shared through the /share URL

**Please note that cookie tracking does not work with the Direct Share URL.

Cookie tracking has two primary use cases:

  • External Lead Form Before Demo

    • The form is filled first, then the lead is passed to the demo.

  • The user has filled out a form already on your website and is a returning visitor

Last updated