# Intercom

By integrating Storylane (Sl) with Intercom, you can push the leads captured in the demo and their corresponding events to your Intercom.

Here are the steps to integrate with Intercom:

1. Reach out to support so we can enable the integration
2. Once enabled, select "Connect" in the integration dashboard
3. Select "Connect Intercom" and follow Intercom's instructions to authorize access
4. And you're all set!

<div align="left"><figure><img src="https://content.gitbook.com/content/2sKIxGF28KpCOEu2HGiB/blobs/0PE0RVNeIlyWa4IA25h3/Screenshot%202025-11-21%20at%2015.51.02.png" alt="" width="563"><figcaption></figcaption></figure></div>

#### What are the fields captured?

`Demo Name` - last viewed demo

* type: String&#x20;
* name: sl\_last\_demo\_name

`Demo Viewed At` - when the demo was viewed last

* type: DateTime&#x20;
* name: sl\_last\_demo\_at

`Demo Time (secs)` - time spent in seconds

* type: Integer&#x20;
* name: sl\_last\_demo\_time\_secs

`Demo Complete (%)` - percent of steps completed

* type: Percent&#x20;
* name: sl\_last\_demo\_completion\_percent

`Demo Link` - link to the demo

* type: Url&#x20;
* name: sl\_last\_demo\_link

`Demo Checklist Completed` - checklist of features completed

* type: boolean&#x20;
* name: sl\_last\_demo\_checklist\_completed

`Demo CTA Clicked` - CTA url clicked by user

* type: Url&#x20;
* name: sl\_last\_demo\_cta

`Demo Sessions` - total count of demo sessions by the lead&#x20;

* type: Integer
* name: sl\_demo\_session

Here’s the reference on how it looks like in Intercom when a lead is captured in Storylane&#x20;

&#x20;![](https://content.gitbook.com/content/2sKIxGF28KpCOEu2HGiB/blobs/WMKFWHmpmjVfTZnUQpAJ/Screenshot%202023-02-06%20at%207.56.44%20PM.png)

#### When is the lead captured?

Storylane tracks two events in the demo:

* sl-flow-started - This event is triggered and sent to Intercom when a lead starts the flow.
* sl-demo-engaged - This event is triggered and sent to Intercom when the lead stops engagement with the demo. This event will include stats like time spent on the demo, percentage completed, etc.

You can find these under the “Recent Events” section.

![](https://content.gitbook.com/content/2sKIxGF28KpCOEu2HGiB/blobs/yEXoh1RSIGiYpxpXEB99/Screenshot%202023-02-06%20at%207.46.36%20PM.png)

{% hint style="info" %}
*Please note: No information is sent for anonymous/unknown leads. If you’d like to push the leads to your Intercom, ensure you use the email param or a lead form.*
{% endhint %}