Storylane Docs
LoginStart free
  • Storylane Knowledge Base
  • Storylane Playbooks
  • Product Updates
  • 👋Welcome to Storylane
  • 🚀Quick Start Guide
  • 📸RECORDING DEMOS
    • HTML Demo
    • Screenshot Demo
    • Other Recording Options
  • 💻EDITING DEMOS
    • Editing HTML Screens
    • Editing Screenshot Screens
    • Guided Steps
      • Video Clips
      • Videos & Voiceovers
    • Chapters & Product Tour
    • Personalization
    • Sandbox Demo
    • Demo Settings
  • Demo Type Examples
  • 🎊SHARING DEMOS
    • Sharing - Overview
      • Embed
      • Share Link
      • Via Email Campaigns
        • Share via Gmail Plugin
      • Socials
      • Export GIF & Video
    • Secure Sharing
    • Conference Mode
  • 🌟AI Suite
    • Meet Lily Sales Agent
    • Create Demos with AI 🚀
      • Create & Improve with AI
      • AI Video Avatars
      • AI Voiceovers
      • AI HTML Editor
      • AI Translation
  • 🌐BUYER HUB
    • Buyer Hub Overview
    • Buyer Hub Configuration
    • Buyer Hub Analytics
  • 📈TRACKING AND ANALYSING
    • Lead Capturing
    • Lead Attribution
    • UTM Tracking
    • Account-Level Insights
    • Viewer Data Enrichment
    • Usage Tracking
      • Analyzing Demo Performance
  • 🔗Integrations
    • Integrations
      • HubSpot
        • HubSpot Lead Forms
        • Hubspot Integration Features
        • Hubspot Website Embeds
        • Storylane App for HubSpot
        • Matching HubSpot Tokens to Storylane Tokens
      • Marketo
        • Marketo Lead Forms
      • Pardot
        • Custom Pardot Form
      • Salesforce
        • Storylane App for Salesforce
      • Slack
      • FreshSales
      • Dynamics 365
      • Zapier
      • Google Tag Manager
      • Google Analytics
      • Gmail
      • Segment
      • Intercom
      • Clearbit
      • SourceForge
      • G2
      • Webhooks
      • Cross-Frame Events
      • External API
  • 🤓Account
    • Managing Demos
    • Managing Team
    • Branding
      • Custom Theme
      • Custom Domain
    • GDPR Compliance
    • SSO
    • FAQs
      • How and Why to use Cookie Tracking?
      • How to capture HTML screens from multiple tabs?
      • How to edit the background of a screen with a pop-up?
      • How to copy a chapter to a demo?
      • How to add pop-up message for non-clickable elements?
      • How to Add/Embed a Storylane Demo in a Zendesk Article
      • Customizing and Tracking Demo URL Links
      • How to combine Desktop and Mobile captures?
      • If I Cancel My Subscription, What Happens To My Demos?
      • What accessibility standards do you support?
      • Why is part of my demo cut off?
      • How to add or subtract a Date & Time token?
      • How to Install & Connect Storylane via HubSpot Marketplace?
      • How do I send data to 6Sense?
      • Lead Attribution Tracking?
      • How to record a video avatar?
      • How to rearrange folders?
      • Do I need to update my cookie policy if I use Storylane?
      • Is it possible to connect a LinkedIn tracking pixel to Storylane?
Powered by GitBook
On this page
  1. Account
  2. FAQs

Why is part of my demo cut off?

PreviousWhat accessibility standards do you support?NextHow to add or subtract a Date & Time token?

Last updated 12 hours ago

If part of your demo is cut off, it’s often due to mismatched aspect ratio settings or how the Cover feature is applied. Follow these steps to adjust the display and minimize cropping:

  1. Check Aspect Ratio: Ensure that your demo’s aspect ratio aligns with the dimensions of your images. The aspect ratio you choose for the demo will affect how each step or image is displayed—some images may be cropped to fit the selected aspect ratio.

  2. Review Cover, Fit, and Fill Settings: Double-check whether images are set to "Cover", "Fit", or "Fill". Use "Cover" to fully cover the demo area, but may crop parts of the image, "Fit" to maintain the image’s original dimensions with padding if needed, and "Fill" to apply the default logic when capturing demos, filling out the demo area.

  3. Adjust Step Settings: Review each step to confirm that the images are displaying as intended. When steps or images of varying dimensions are combined, they may need slight adjustments for consistency.

  4. Fine-Tune Cropping with the Crop Tool: If an important part of an image is being cut off in "Cover" mode, use the Crop feature to control the crop area. Adjust the crop to keep the essential parts of the image in view, and check the "Lock Aspect Ratio" option to ensure it aligns with the demo’s aspect ratio.


Use the "Apply to All Steps" Flag: If you’ve made adjustments to one screen and want to apply them to all screens, enable the "Apply to All Steps" flag to ensure consistent settings throughout your demo.

Note: Cropping and aspect ratio adjustments are especially helpful when merging demos with images of different orientations, such as landscape and portrait. Selecting the best aspect ratio and using the crop tools effectively will help create a cohesive, visually appealing demo with minimal cropping.

🤓