# Customer Support & Help Documentation

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### The Goal

Enhance user understanding, reduce support tickets, and accelerate the onboarding process through interactive demos.

## Implementation Guide

### 1. Demo Structure

💡 For this purpose, consider the interactive demo as the how-to guide. Each demo should be straightforward and simple.&#x20;

* **Steps 1-2:** Start with a common challenge or question that users have. Introduce the demo's objective, i.e., what the user will learn or solve by the end of the demo.
* **Steps 3-6:** Walk through the primary steps, using Storylane’s tooltips and hotspots. Provide additional insights or tips, utilizing Storylane’s [secondary CTA](https://docs.storylane.io/storylane-knowledge-base/demo-editor/guides-and-flows/customizing-steps#config) for supplementary information.
* **Steps 7-8:** Recap the key points, reinforcing the learning objectives. Provide resources for further learning or support contacts.

### **2. Demo Placement:**

* **Help Center:** Embed demos next to relevant articles or FAQs.
* **Product Interface:** Utilize Storylane’s feature to deploy demos within the product interface, offering guided tours as users navigate.
* **Support Tickets:** Include links to relevant demos in automated responses or support replies, aiding self-service resolutions.

## Customer Examples

* [**Sky High Security**](https://success.myshn.net/Skyhigh_Data_Loss_Prevention/Policy_Settings/Enterprise_DLP/Cloud-to-On-Premise_Evidence_Synchronization)

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* [**Lifeomic**](https://lifeomic.com/mobile-app-support/)

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