Managing Your Billing

Everything you need to stay in control of your Storylane plan, seats, and invoices — all without leaving the app.

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👉 How to Access Billing

Click Settings in the left navigation and select Billing from the menu. From here, you can view your current plan, manage seats, and handle invoices.

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📋 What You Can Do in Billing

View & Switch Plans

The Billing page shows your current plan alongside all available plans — Starter, Growth, and Premium & Enterprise. You can switch to Annual billing directly from here for 20% off.

Manage Seats

Click Manage seats from the Billing page or from Settings → Team to add or remove seats.

• Use the +/− to adjust your seat count
• Click Update seats to confirm — billing adjusts immediately, with a prorated charge for the current period

Removing a team member from Team does not automatically reduce your billed seat count. You'll still need to go to Manage seats and lower the seat count to stop being charged for that seat.

Manage Billing

Click Manage billing in the top-right of the Billing page to access:

• View billing invoices — download past invoices
• Contact support — reach the team directly
• Cancel plan — downgrade to the free plan

To update your payment method or download an invoice, enter your billing email to access the Stripe customer portal — a secure link sent straight to your inbox.

If you want to change your billing email, please reach out to us at [e-mail] to update it.

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❌ Cancelling Your Plan

Go to Manage billing → Cancel plan. Before cancelling, you'll be asked to confirm:

• Only 1 demo can remain published — you'll choose which one
• All additional users beyond the account owner will be removed immediately

You'll also be prompted to share feedback. Changed your mind? Hit Keep Storylane to stay on your current plan.

If you need help or have any questions, feel free to contact us at [e-mail].

Self-serve plan cancellation is only available for Starter customers. If you're on Growth, Premium, or Enterprise, please reach out to us at [e-mail] to cancel your plan.