September 12, 2026

Hey Storylaners! Updates to the conversations page, a new launcher style and simulations.

🟠 Icons as avatars

In addition to supported avatars in RepX, you can bring a custom icon of your own and upload it in Settings. The icon you upload replaces the avatar face your visitors would see in text and voice modes.

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✨ Video launcher style

In addition to text box and buttonish, we now support a floating video launcher style. When you choose this style, the chosen AI avatar appears as a card within your webpage, when you embed it.

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💬 Filters, sorting and export in conversations view

In addition to filter conversations based on date ranges, you can now filter them by

• intent

• topics

• page URL

• if the conversation was marked as qualified

You can also sort conversations by intent, when they started and when they got completed by hovering over the column titles.

Hit Export to pull the filtered set out as CSV - useful for handing a batch of conversations to your team or an external tool for analysis.

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🧪 Automated simulations

Test how your RepX agent answers before you put it in front of visitors. Simulations run a set of conversations against your latest configuration of RepX and show you how RepX responded so that you don't have to type out and re-enact each conversation every time you tweak something in the RepX dashboard. You can run simulations when you update playbooks or when you add, edit or remove training material to check the quality of answers and conversations.

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➕ More improvements

• Demos no longer auto-play when presented in a conversation. Visitors will have to hit the play button to start playing them.

• When your website visitor or your RepX agent sends a message, a sound is played on the browser. If the user has switched to another browser tab, the tab blinks to indicate that the RepX agent has responded to get their attention back on chat.