July 28, 2026

Hey Storylaners! Quick replies that make it easier for your visitors to respond and Zapier, webhooks to push conversation data anywhere.

↪ Quick replies

RepX now shows clickable answer suggestions whenever it asks questions to visitors. With quick replies, your users can easily engage further without having to type out their responses. Quick replies are AI-generated automatically, based on the content you've trained RepX on and the current question being shown.

⚡ Zapier integration

RepX conversation data can now be pushed anywhere Zapier reaches.

When a conversation completes, we fire an event named 'RepX conversation completed' that reaches Zapier with the full picture:

• the lead's email, name and phone number if they've submitted them in the conversation

• the company information detected based on the visitor's IP

• conversation intent

• conversation topics

• conversation summary

• full transcript

• extracted conversation variables

• the duration of the conversation

• the CTA that was clicked

You can view the full payload and read about how you can setup a Zapier integration here. Some things our customers are already accomplishing through Zapier:

• Mapping custom conversation attributes - pain points, migration size, whatever you're collecting - into specific CRM properties, so the account executive walks into the call already knowing enough information

• Emailing the visitor their own transcript as soon as the conversation ends

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🔔 Webhooks

Webhooks can now be setup to send conversation data to any third-party system you prefer. You can use webhooks to push data into any application that Storylane does not natively integrate with. This webhook is triggered every time a conversation gets over, and the full payload we send includes the transcript, conversation summary, list of topics, the duration, etc. You can learn more about webhooks here.