Why are my Hubspot form submissions being flagged as spam?

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A:
This can happen if your HubSpot account doesn’t recognize storylane.io as a trusted domain. When a user submits a form embedded within a Storylane demo, HubSpot may flag it as a "Spam Submission" if the submission comes from an unregistered external site. While the contact might still be created, the form submission won’t appear in your normal analytics.

To fix this:

  1. Go to HubSpot Settings

  2. Navigate to:
    Account SettingsTracking CodeAdvanced TrackingAdditional Site Domains

  3. Scroll to the bottom and add storylane.io to the list

This will allow HubSpot to treat form submissions from your Storylane-hosted demos as valid.